By: Jonnette Watson Hamilton
Reports Commented On: RTDRS Annual Report, 1st edition (March 2020 – April 2021) and RTDRS Annual Report, 2nd edition (March 2021 – April 2022)
PDF Version: Alberta’s Residential Tenancies Dispute Resolution Service has a Complaint Process
Alberta’s Residential Tenancies Dispute Resolution Service (RTDRS) has a complaint process. It is almost a secret, and landlords and tenants can easily be unaware of its existence. The Residential Tenancies Act, SA 2004, c R-17.1 (RTA) does not mention an RTDRS complaint process. Neither does the Residential Tenancy Dispute Resolution Service Regulation, Alta Reg 98/2006 (Regulation). An RTDRS complaint process is not referred to in the RTDRS Rules of Practice and Procedure (April 2023). Nor is it commented upon in the Code of Conduct for Tenancy Dispute Officers, the persons who decide landlord-tenant disputes at the RTDRS. It is not mentioned in the RTA handbook for landlords and tenants: Residential Tenancies Act and regulations [2023], nor in the 2018 version of that handbook. I could not find any mention of the complaint process on the Government of Alberta’s RTDRS website. The only public mention of an RTDRS complaint process is in the two annual reports that have been made public – the RTDRS Annual Report, 1st edition (March 2020-April 2021) and the RTDRS Annual Report, 2nd edition (March 2021-April 2022).