Category Archives: Residential Tenancies Dispute Resolution Service

Alberta’s Residential Tenancies Dispute Resolution Service has a Complaint Process

By: Jonnette Watson Hamilton

Reports Commented On: RTDRS Annual Report, 1st edition (March 2020 – April 2021) and RTDRS Annual Report, 2nd edition (March 2021 – April 2022)

PDF Version: Alberta’s Residential Tenancies Dispute Resolution Service has a Complaint Process

Alberta’s Residential Tenancies Dispute Resolution Service (RTDRS) has a complaint process. It is almost a secret, and landlords and tenants can easily be unaware of its existence. The Residential Tenancies Act, SA 2004, c R-17.1 (RTA) does not mention an RTDRS complaint process. Neither does the Residential Tenancy Dispute Resolution Service Regulation, Alta Reg 98/2006 (Regulation). An RTDRS complaint process is not referred to in the RTDRS Rules of Practice and Procedure (April 2023). Nor is it commented upon in the Code of Conduct for Tenancy Dispute Officers, the persons who decide landlord-tenant disputes at the RTDRS. It is not mentioned in the RTA handbook for landlords and tenants: Residential Tenancies Act and regulations [2023], nor in the 2018 version of that handbook. I could not find any mention of the complaint process on the Government of Alberta’s RTDRS website. The only public mention of an RTDRS complaint process is in the two annual reports that have been made public – the RTDRS Annual Report, 1st edition (March 2020-April 2021) and the RTDRS Annual Report, 2nd edition (March 2021-April 2022). Continue reading →

Another Trap for Unwary Alberta Residential Tenants: Short, Rigid Appeal Periods

By: Jonnette Watson Hamilton

Case Commented On: Afolabi v Wexcel Realty Management Ltd, 2023 ABKB 68 (CanLII)

 PDF Version: Another Trap for Unwary Alberta Residential Tenants: Short, Rigid Appeal Periods

I have written before about the difficulties tenants face when trying to exercise their right to appeal orders granted by the Tenancy Dispute Officers (TDOs) of the Residential Tenancy Dispute Resolution Service (RTDRS); see here and here. Those posts only briefly mention the timeline for filing an appeal, which is 30 days from the filing of the RTDRS Order in the Court of King’s Bench of Alberta according to section 23(1)(a) of the Residential Tenancy Dispute Resolution Service Regulation, Alta Reg 98/2006 (Regulation). I have also written before about some other fundamental deficiencies in that Regulation (here and here), as has my colleague, Shaun Fluker (here). This decision by Justice Michael A. Marion provides an opportunity to discuss the trap for unwary tenants caused by the appeal timeline provisions in the Regulation and by related provisions in the RTDRS Rules of Practice and Procedure (Rules).  Continue reading →

Alberta Extends the Residential Tenancy Dispute Resolution Service Regulation for Another 5 Years

By: Shaun Fluker

PDF Version: Alberta Extends the Residential Tenancy Dispute Resolution Service Regulation for Another 5 Years

Order Commented On: Order in Council 084/2022 (April 6, 2022)

On April 6, the Lieutenant Governor in Council issued Order in Council 084/2022 which amends section 35 of the Residential Tenancy Dispute Resolution Service Regulation, Alta Reg 98/2006 to extend the Regulation for another 5 years (moving the expiry date from April 30, 2022, to April 30, 2027). There is nothing particularly unusual about this amendment, and indeed it would be very problematic if the Regulation were simply left to expire on April 30 given the role and function of the Residential Tenancy Dispute Resolution Service (RTDRS) in adjudicating landlord-tenant disputes under the Residential Tenancies Act, SA 2004, c R-17.1 and the Mobile Home Sites Tenancies Act, RSA 2000, c M-20. My reason for noting this here is because of what did not occur along with the amendment. Specifically, the absence of any apparent review of the Regulation and its governance measures concerning the RTDRS. Continue reading →

Setting Aside and Varying Orders of the Residential Tenancies Dispute Resolution Service for Procedural Unfairness

By: Jonnette Watson Hamilton

PDF Version: Setting Aside and Varying Orders of the Residential Tenancies Dispute Resolution Service for Procedural Unfairness

Cases Commented On: 21006414 (Re), 2021 ABRTDRS 19 (CanLII), 20003149 (Re), 2020 ABRTDRS 18 (CanLII), 20003525 (Re), 2020 ABRTDRS 21 (CanLII), and Hammond v Hammond, 2019 ABQB 522 (CanLII)

This post looks at how difficult it is to have an order of the Residential Tenancy Dispute Resolution Service (RTDRS) set aside or varied. The power of a Tenancy Dispute Officer (TDO) to set aside or vary their own order was added in 2017 to the Residential Tenancies Dispute Resolution Service Regulation, Alta Reg 98/2006 (RTDRS Regulation). Unfortunately, there has been little reported consideration of how the new section 19.1 works. There are three reported Reasons for the Decision from the RTDRS, all of which were written by TDO J. Young. The most recently added Reasons for Decision cited two Court of Queen’s Bench cases that provide some principles that can be used to interpret section 19.1. It is therefore an opportune time to look at how easy (or difficult) it is for a landlord or tenant to persuade a TDO to set aside or vary the TDO’s own order. Continue reading →